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| Frequently Asked Questions Who do I contact about problems or questions regarding my orders? You need to contact our support team. We do not have a telephone call centre as we conduct all our communication via e-mail. What is your return, refund and cancellation policy? If you believe you have made a payment in error or have any other issues or questions related to your payment history with Me-gold, please contact our support team. We GUARANTEE your satisfaction at Me-gold. We provide all our members with a refund, return and/or exchange policy on all trades. If you cancel your order or change your mind about buying before we actually process the order there is no charge to cancel. If you have sent your payment to us, we can return your funds less any bank or financial institution transaction fees. Once we have completed an order and sent a confirmation e-mail, the transaction may not be cancelled. Will you sell my name and/or address? Absolutely not. We will not reveal any information about you to third parties. How do I purchase e-currency using a Credit/Debit Card? We do not accept Credit or Debit cards as a form of payment at the moment but we plan to introduce them in the near future. How to I transfer e-currency back to cash? To get e-currency transferred to cash is easy, all you need to do is sell it to us. Fill out the Sell e-currency order form and send us your e-currency. We in turn send the value to you via international bank wire or Western Union. There maybe fees, commissions and special offers regarding this service, depending on the amount and the particular e-currency you are selling, so please check the Exchange rates for details or use our Calculators for selling e-currency. How to I convert or exchange one e-currency to another e-currency? To get e-currency transferred/exchanged/converted into another e-currency is easy. Fill out the Exchange e-currency order form and send us the e-currency you are converting. When we receive the e-currency, we will complete the order. What are your maximum order limits? There are no limits. I have another question which is not answered here. Feel free to contact us.  |
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